THE FOREIGN SERVICE JOURNAL | JANUARY-FEBRUARY 2025 43 accessible. These resources can be used as part of the 40 hours of annual learning time endorsed by the department’s 2023 Learning Policy. GTM plans to expand this compendium of learning based on employee feedback. 360-Degree Feedback Tool To design the LIFTool (Leveraging Individual Feedback Tool), team members from the Innovation Unit met with the developers of existing feedback tools and discovered a self- service, 360-degree feedback tool had been developed by Deputy Director to the American Institute of Taiwan Jeremy Cornforth and had already been tested with more than 100 colleagues. The GTM team used his tool as a base for theirs. The LIFTool takes five minutes to use and can be deployed on demand. The manager selects just one area they want to work on from the list of areas outlined in the expectations letter. The manager can send a feedback request to any of their colleagues. Besides sending feedback to the manager, the tool will send the manager a series of nudge emails that include a few tailored learning resources to help develop their skills and knowledge in the selected area. Feedback is anonymous and won’t be incorporated into any performance management or bidding considerations. It is up to managers themselves to act on the feedback they receive. FSI’s coaching program can also help managers integrate and act on this feedback. [The JUMP letter] is not only a good reminder to more experienced managers but also a tool they can use with their own new managers as they coach them and help them craft their individual development plans.
RkJQdWJsaXNoZXIy ODIyMDU=