The Foreign Service Journal, June 2021

78 JUNE 2021 | THE FOREIGN SERVICE JOURNAL EDUCATION SUPPLEMENT of external providers, or if it is not clear which requested services will be pro- vided at extra cost (above basic tuition). Once the case is assigned to a CFP clinician to complete adjudication, the family can expect a response within two to four weeks. This timeline varies based on the complexity and construction of a complete application. Now that we are fully staffed, we hope to be able to assess response times more accurately and identify which aspects of the process require the most time. Fami- lies are encouraged to contact CFP with questions or problems, including delays in obtaining requested documentation. FLO: What is the difference between a partial- and a full-year SNEA cable? CFP: Beginning in 2020, CFP, in col- laboration with the Office of Allowances, developed a partial-year services cable. The partial-year cable is an option fami- lies can choose that allows for continued reimbursement of required services defined in the learning plan from the prior school year when there is a delay in developing and receiving an updated learning plan for the current year. Some of our FS families have selected this option when moving to a new post, or if the current school is delayed in developing an updated learning plan for the current school year. All partial-year SNEA cables will cover school tuition for the full school year and will list SNEA-authorized edu- cationally required services that are at cost above tuition for the first half of the school year. Once the new or updated plan is cre- ated, families forward this information to CFP, and our specialists review and then amend the cable to reflect the eligible services and supports described for the remainder of the school year. FLO: Can you tell me more about the new E2 reimbursement process for SNEA claims? Why was it created? CFP: The E2 Local Travel module in the E2 travel system allows employees to scan and upload their paid receipts for SNEA-eligible services and submit these for reimbursement. The new SNEA voucher process centralizes the initial “approver” role for reimburse-