The Foreign Service Journal, November 2012

Letter to Our Overseas Members We at BlueCross and BlueShield would like to express our sincerest appreciation to all of you for giving us the opportunity to provide you with your health care coverage. We have been part of the Federal Employee Health Benefits Program (FEHBP) since its inception in 1960. With so many health insurance options available in the program, over 61% of federal employees worldwide have entrusted their healthcare coverage to BlueCross BlueShield. We offer an array of products and services. Our goal is to continually explore ways to better serve and make your experience with us as convenient and cost effective as possible. We understand the unique situations and challenges of living and working abroad. With that in mind, over the years we have enhanced and updated our products and services to include: • Two comprehensive benefit options (Standard and Basic Option) • Basic Option – the only open PPO product in the FEHBP without a deductible • Increased onsite visibility in ten countries • Onsite claims filing • Streamlined claims processing • Reduced processing time for claims • Enhanced technology (website capabilities) • Claims faxing capabilities • MyBlue Portal – submit overseas claims electronically • MyBlue Customer eService • view claims online • order Identification Cards • submit questions via email • Make address changes • Cashless access for inpatient hospital care at Network Hospitals • Reimbursement in the local currency • Reimbursement to members’ overseas bank accounts • A network of worldwide participating hospitals (over 900 in more than 80 countries) • A 24 hour Worldwide Assistance Center • An annual Overseas Member Satisfaction Survey • Free translation services You are our most valuable asset. It is our desire to provide you with the very best in customer service. We appreciate your business and loyalty.