The Foreign Service Journal, December 2019

THE FOREIGN SERVICE JOURNAL | DECEMBER 2019 5 55 Americans’ Welfare: It’s All in a Day’s Work A consular officer remembers the personalities he encountered on the job. By Ch a r l e s “ Tom” Owe n s December 2019 Volume 96, No. 10 FOREIGN SERVICE FS Know-How 59 2020 Tech Guide to Foreign Service Life Here’s the skinny on some of the new but lesser-known communication technologies that can make living abroad easier. By Da n i e l Mo r r i s 24 FS Institution Builder and Africa Hand A conversation with Ambassador Hank Cohen, the recipient of AFSA’s Award for Lifetime Contributions to American Diplomacy. 35 2019 Awards for Constructive Dissent 39 2019 Awards for Outstanding Performance Features Focus on AFSA Awards: Honoring Excellence and Constructive Dissent 52 Lessons on Dissent from a Navy Ship A sailor shares valuable lessons on dissent that apply in any enterprise. By J i mmy D re n n a n Cover Story 20 USAID Transforms Here are the highlights of USAID’s ongoing Transformation initiative, undertaken to better meet the development challenges of the 21st century. By Ch r i s M i l l i ga n 75 Demystifying & Discovering the U.S. Foreign Service A unique “immersion” program offers students insight into a career in diplomacy. By Ma r i e t t e A . Bo u t r o s Education Supplement 80 All About Internships Pointers on how to get an internship and make it an effective career-builder. By J a c o b Bo r s t U.S.NAVY/DALEMILLER COURTESYOFLAURENTCHARBONNET COURTESYOFANNABOULOS AFSA/JOAQUINSOSA 83 Schools at a Glance