The Foreign Service Journal, December 2019

54 DECEMBER 2019 | THE FOREIGN SERVICE JOURNAL or not. I should have waited for my opportunity in the appro- priate venue. I later discovered I would have countless private discussions with the DCA and attend several small group meetings where my honest opinion would be received with an open mind. If I ever doubted whether I had permission to speak candidly in those private sessions, I recalled some advice frommy first chief: “You’re in the room, aren’t you?” Back in the repair locker, most of my sailors chose to follow the DCA’s guidance instead of mine because he had already demonstrated competence in firefighting and earned their trust. I had been onboard for only a matter of weeks, and my sailors barely knew me. My third mistake was not building trust with my audience before I offered my dissent. Although I believed strongly that it was most important for my sailors to practice their emergency actions deliberately before picking up the pace (and I still do), my sailors had no real incentive to listen to me over the DCA. I would have made more progress if I had first taken the time to demonstrate my competence as a naval officer and shipmate to them. Building Credibility If your audience respects your credibility, they will be more apt to heed your dissenting view. Likewise, it is imperative that your audience trusts you to act ethically. There is no surer way to destroy trust than to give dissenting advice based on some ulterior motive, such as politics or personal gain. One thing I did right that day in the repair locker was to shut my mouth once the chief engineer counseled me. That was another lesson I didn’t fully understand until many years later: don’t carry on blindly. I voiced my dissent, my superior heard me, and he told me to fall in line. And I did. Throughout my career, I often found that once is enough. Dissent does not have to be contentious or dramatic as it is often depicted in movies. Rather, if it is properly done in a mea- sured way with a valid message, dissent can spur professional, unemotional conversations. If your audience understands your dissent but still decides to go its own way, you can rest assured that you did your job and gave your best advice. Over the years I’ve also learned there are often factors I wasn’t considering or even aware of. Every so often you may find yourself in a situation where your convictions compel you to persist in your dissent, despite your audience’s initial dismissal. As always, your convictions and principles should guide you, but do acknowledge the potential consequences of your persistence, and recognize the possibility that you may not be seeing the full picture. Being Heard Many years after that first damage control drill, I found myself in an entirely different situation where the lessons I’d learned on dissent proved invaluable. I was in a four-star general’s office with a small group of officers to discuss an investigation. An incident had occurred in conjunction with an ongoing operation and we were being asked to relay the details so the general could answer questions from his superiors. I was the most junior person in the room. Working in a four-star headquarters as a staff officer, I rarely had the opportunity to interact with the general. But I had briefed him several times in small and large venues, and I had built a reputation as a knowledgeable and trustworthy officer regarding the subject matter at hand. I listened quietly as the tone of the conversation clearly indi- cated the general intended to continue the operation, with no one offering a serious alternative. As the meeting was coming to a close, I spoke up and recommended we consider terminating the operation. I am sure I surprised a few senior officers in the room, but I made sure to be respectful, direct and concise. The general heard me out, and the meeting soon adjourned. I cannot say the general took my advice, but I know he con- sidered it; and several of the other officers in the room later told me they agreed with what I said. Instead of damaging my career, my dissent further cemented my reputation as a subject matter expert and even opened career opportunities for me. Because I followed the lessons I had learned on dissent over the years, starting with that day in the repair locker, I was able to deliver a much-needed dissenting opinion that would be honestly con- sidered, without fear of consequence. n If it is properly done in a measured way with a validmessage, dissent can spur professional, unemotional conversations.