The Foreign Service Journal, July-August 2012

J U LY- A U G U S T 2 0 1 2 / F O R E I G N S E R V I C E J O U R N A L 37 bureaus. Each of them nomi- nates high-performing FSNs who they believe would make good adjunct faculty trainers. We then bring that cadre back here for train-the-trainer train- ing, focusing on a set of courses that are most popular with FSNs, such as customer service and supervisory skills. As a result, we now have more than a dozen FSN adjunct faculty who are able to teach these FSI courses in the field. In 2011 alone, we reached approximately 550 FSNs who would not other- wise have had training, through our adjunct faculty pro- gram — and in 2012 we expect to reach 800 more. It’s been a real win-win. We are just about to launch a pilot of a similar pro- gram using eligible family members who would take train-the-trainer instruction and be certified to teach the popular FSI course on cus- tomer service. They would then also be able to teach overseas. SZ: FSI has received large budget increases in recent years, though funding has flat- tened out recently. How have you used the money? RW: A major activity is all the training we are doing with stability operations. We created a new Division of Stability Operations in the School of Professional and Area Studies, and added an associate dean to the school because of the growth in that area. They are doing all the mandatory training for Iraq and Afghanistan, for instance. We also developed a cur- riculum of training with the new Bureau of Conflict and Stability Operations. I should note that much of the increased funding F OCUS “Particularly coming out of the QDDR process, we have worked very hard to build a collaborative relationship with USAID on training.”